EPILEPSY NURSE LINE 1300 (EPILEPSY) 37 45 37
AVAILABLE 7 DAYS A WEEK 9AM-5PM FOR ALL AUSTRALIAN STATES AND TERRITORIES
What is the Epilepsy Nurse Line?
The Epilepsy Nurse Line is a phone and email service to support people living with epilepsy and their families.
How can I access the Epilepsy Nurse Line?
The Epilepsy Nurse Line is available from 9am to 5pm, seven days a week in all Australian states and territories.
How long will it take to receive a reply?
Calls to The Epilepsy Nurse Line will be answered immediately by a Registered Nurse 7 days a week and emails will be answered the next business day by a Registered Nurse.
Who will I be speaking with?
Each call will be answered by a Registered Nurse with special training in epilepsy management, so callers can trust that the information they receive will be accurate and safe.
The Epilepsy Nurses on the helpline are qualified to answer questions about medications, lifestyle implications of epilepsy such as drinking alcohol, driving, playing sport or pregnancy, planning for the NDIS, employment, first aid, seizure management and more.
The Nurses can also refer callers on to external services or more specialist Epilepsy Nurses and Consultants, if the nature of the call warrants further assistance.
Why does the Epilepsy Nurse Line exist?
This service has been developed specifically to improve health outcomes for people affected by epilepsy.
The Epilepsy Nurse Line is especially lifechanging for people living in rural and remote regions of Australia, who may have limited access to medical professionals trained in epilepsy management.
There are around 250,000 people diagnosed with epilepsy in Australia, and many only see their epilepsy specialist once or twice a year. The Epilepsy Nurse Line will mean that a person who has a question about their medication can get an almost instant response, or a person concerned about a family member who has had a seizure can get immediate advice as to what to do next.
Epilepsy Action recognises the support of the Australian Government Department of Health in establishing the Epilepsy Nurse Line.