Complaints Policy and Procedure
Epilepsy Action Australia (EAA) is committed to being open and responsive to any complaints offered by our clients, supporters, our employees or by members of the community. We will at all times seek an outcome to a complaint which is satisfactory to all parties.
Please see the following documents for more information:
- Complaints Policy – outlines how EAA will record, consider, resolve and monitor any complaints
- Complaints Procedure – supports the Complaints Policy, and provides steps involved in complaint response
- Complaints Form – Submit a complaint via this form.
To view these documents you will need the latest version of Adobe Acrobat Reader.
Completed complaints can be sent to [email protected], via fax on 1300 88 68 94 or posted to:
The Chief Executive Officer
PO Box 384
NORTH RYDE BC NSW 1670